Audible is the leading creator and provider of premium audio storytelling, offering global audiences a powerful way to enhance and enrich their lives through extraordinary content. That means making our services accessible to everyone. We are continually working to improve the accessibility of Audible, so that our customers, including those with disabilities, can have simple, accessible, intuitive and secure interactions with the services that Audible offers.

In this article:

• How to browse Audible using accessibility features
• How Audible works
• How Audible supports accessibility tools
• How we make the Audible service accessible

How to browse Audible using accessibility features 

1. Use keyboard navigation on a desktop computer: The Audible site can be navigated using a keyboard. Use up/down arrow or page up/page down keys to scroll. Use the Tab key to navigate to links and form fields.
2. Use the zoom feature, large font and contrast support built into your browsers: Please refer to your browser documentation for help on how to use these features.
3. Tips for screen readers:

1. Pages are structured to be navigated by headings and landmarks. Use your screen reader quick navigation commands or gestures for headings to navigate to relevant sections. Please refer to your screen reader's documentation for help on these commands and gestures.
2. When browsing Audible titles on mobile web, use your screen reader's "Button" quick navigation hotkey to locate the "Buy Now" "Add to Cart" or equivalent buttons. On the desktop, you can also use Alt+Shift+K to add the current item to cart. For more details on finding the right title on Audible, see the next section "How Audible works".
   

How Audible works

Audible offers a la carte purchase options for specific titles in addition to various subscription plan options in order to access our full premium catalog of audiobooks, podcasts and Originals, build your own library and access other benefits. Whatever your preference, you may use Audible.com.au or the Audible app from a range of devices in order to browse audio content and start listening.

You can browse audio content from your Audible home page or use our search function to find specific titles. You can add audiobooks to your library as you browse using the "Add to Library" button from a title’s detail page. As an Audible member, you will have additional detail on the title’s detail page if adding to library requires credit or if you can simply play the title (for example if it’s already included in your membership plan). You can find detailed information about how Audible works and the terms applicable to your membership or a la carte purchase at our Conditions of Use. Your Audible account allows you to manage activities related to your listening experience and account preferences. You can view your library, download audiobooks, initiate returns, update personal information, change your password, manage membership plan or payment methods, adjust privacy settings, etc. from the Audible app or on Audible.com.

For additional information on available membership plans, please visit our Help Centre.

How Audible supports accessibility tools

Pages across Audible are designed to support navigation using a keyboard, screen reader, speech recognition, or other assistive technologies. Most pages on our website support zooming up to 200% without layout issues. Audible is compatible with all modern browsers and assistive technologies including Firefox, Chrome, Safari, and Edge as well as JAWS, NVDA, VoiceOver, and Talkback. You can browse and navigate Audible using switch devices, braille displays, voice navigation tools, etc. Audible is built using a combination of HTML, JavaScript, CSS, and native iOS and Android applications and it leverages operating system and device level APIs to support assistive technologies in ways customers are familiar with.

For additional information on device compatibility, please visit our Help Centre.

How we make the Audible service accessible

We work backwards from the needs of all our customers to deliver a convenient and suitable experience for those who rely on accessibility tools. Our approach is informed by multiple accessibility guidelines and industry best practices such as the EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1. Level AA. We have a longstanding policy of integrating accessibility requirements and best practices throughout the design and development of our services. We conduct regular accessibility testing, including self-assessments and external evaluations by accessibility experts, to help ensure our customers using assistive technologies can access our services effectively. We have established policies and processes to prevent and address accessibility issues before they reach our customers and respond quickly when customers encounter problems. We continually educate and promote awareness about accessibility among our teams. Our internal accessibility subject matter experts offer design and development consultation, establish and promote best practices that raise the bar for customers with disabilities, organize training sessions and events to raise awareness and establish baseline knowledge for building accessible experiences, and ensure that all employees are equipped to create inclusive content and experiences for our customers.

Please Contact Us if you encounter issues, have questions or would like to provide feedback on your Audible experience.